![]() ![]() The Investigations service is currently supported by WorldLink and 15 Citibank branches, including:įor more information on Investigations through CitiDirect Online Banking, please contact your Citibank Service Representative. When you register for Investigations, you can select the method by which you wish to receive investigations acknowledgements – e-mail, SWIFT or fax. This allows you to track status and send updates directly to the investigator to further speed processing. You can check the status of amendments, recalls and other Investigations, regardless of how they were initiated. Investigations through CitiDirect Online Banking delivers real-time access to view your Investigations-whether initiated online, by phone, SWIFT, fax or Telex. Unexpected funds transfer debit or credit entries, or those that do not coincide with payment instructionsįunds transfer debits or credits with value dates different from those expected Citi Cards: Log In or Apply CONTACT Citi Cards 1-88 Monday through Friday 9am to 8pm ET Additional Phone Numbers Technical Assistance 1-88 For TTY: Use 711 or other Relay Service Outside the U.S., Canada and Puerto Rico, Call Collect 1-42 Attn: Consumer Payment Dept. WorldLink Payment Services debits not received by the intended recipient You can initiate investigations through CitiDirect Online Banking for:įunds Transfer debits not received by the intended recipient ![]() Initiate Investigations for a wide range of requests Streamlined processes also help reduce costs associated with initiating investigations through SWIFT, phone or fax. This means the investigations team can start researching your request as soon as possible. When you initiate an investigation using CitiDirect Online Banking, requests are delivered directly into the Citibank investigation management system, day or night. Investigations through CitiDirect Online Banking offers a highly efficient method for submitting payment investigations online through Streamlined processes that save time and reduce costs EVERYDAY PURCHASES AND NO ANNUAL FEE Earn 10,000 American Airlines AAdvantage® bonus miles and a 50 statement credit with our no annual fee credit card Bonus miles and statement credit earned after 500 in purchases within the first 3 months of account opening No annual fee Variable Purchase APR: 20.74 29.
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